Knowledge base

Exchanges &Returns (3)

Refunds (1)

• When will I receive my refund?

Update payment details (1)

• How do I add or update my credit card details?

Returns (2)

• How do I return a bike?
• How do I return an accessory?

Troubleshooting (1)

Troubleshooting category

Payment Gateway Problems (1)

• What should I do if payment has failed on the website but the amount was debited from my account?

Ordering & Payment (4)

Sales (1)

• Do you have any sales or promotions?

Size (1)

• How do I pick the right size bike?

Payment (1)

• How do I complete my purchase using installments?

Changes (4)

• Can I change my order after it has been placed?
• Can I cancel my order with no penalty?
• Can I add more items to my order?

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- Warranty - (1)

Warranty (1)

• Glerc Bikes Warranty Policy

Delivery & Shipping (2)

Shipping (9)

• Can you ship to a PO Box?
• Do you offer international shipping？
• How do I address a missing or incorrect item?

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Tracking (1)

• How can I track my order?

Accessories & Parts (1)

Accessories (3)

• Special Installation Notice for Training Wheels
• Doll Seat Installation Guide
• How can I see what’s included with the bike?

Assembly instructions & guides (2)

Assembly (1)

• How do I assemble my Glerc Bikes?

Kids bikes (1)

• New bike assembly instructions

FAQ (2)

Product FAQs (8)

• What is the insurance premium and what services does it cover?
• Do you offer discounts for bulk orders or wholesale inquiries?
• What is the difference between "Little Miss" and "Little Molly"?

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Support FAQs (1)

• How to contact Support?

Bike-related Support (1)

Bike Support (14)

• How to Assemble Your Kids’ Bicycle
• Bike Brake Failure: Common Causes & How to Fix Them
• Bike Helmet Sizing Guide: How to Measure for Perfect Fit

View all 14