✅Free Return & Exchange Policy
Products purchased on glercbikes-eu.com are eligible for return or exchange within 45 days from the date of delivery. To be eligible for a full refund or exchange, the product must be unused, in new condition, and include all original packaging. Please note that if the product has been assembled or shows signs of use, a 15% restocking fee will apply.
For customers in France and Germany, due to our participation in Trusted Shops' Buyer Protection program, you are eligible for free returns or exchanges within thirty (30) days from the date of delivery. Buyer Protection for other countries will be gradually introduced in the future.
1. Return Process
Please carefully read our return policy and contact us via email to initiate the return process. Click here to start a return.
To ensure a smooth return process, please contact our customer service team before sending anything back. Returns without prior approval will not be accepted or refunded.Once your return request is approved, you will receive an email with a return shipping label. To ensure a successful return, please make sure the item is complete and securely packaged.
After we receive and inspect the returned item, and if it meets our return conditions, a refund will be issued to your original payment method, and you’ll receive a confirmation email.
Refunds typically take 5–10 business days to appear in your account.
Need Help?
If you have any questions or need assistance, feel free to contact us atsupport@glercbikes-eu.com. We’ll get back to you as soon as possible.
Thank you for choosing Glerc!
We are committed to continually improving our product quality and customer satisfaction. Appreciate your trust and support!
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