Payment Failed but Amount Debited — What Should I Do?

If your payment failed but the amount was deducted, please follow these steps:

1. Check your email – Look for a confirmation email from us or your payment provider.

2. Wait a few hours – Sometimes, transactions take time to update in our system.

3. Confirm with your bank – Verify whether the transaction was successful on their end.

4. Contact support – If the issue persists, email support@glercbikes-eu.com with:

   • Order number (if available)

   • Transaction date & amount

   • Payment method used

Our team will verify and assist you promptly.